1. Use cases

  2. How to import orders via CSV

  3. How to export orders via CSV

  4. How to update orders via CSV

Use Cases

You might want to use order import, export & update via CSV in the following scenarios:

  • You are selling on a marketplace that does not integrate with Multiorders and you want orders from there to appear inside our app. NOTE: After the import, orders appear under the Local marketplace and stock is deducted from there as well.

  • You are using a carrier that does not integrate with Multiorders. You can export the orders from Multiorders in a CSV file, upload them to your carrier system, ship orders there, export shipped orders from the carrier system, and import them back in Multiorders for orders to be updated with shipping information. This would update your stores as well.


How to import orders via CSV

  1. Go to the Orders page and click on the Import button:

  2. A popup will appear where we first recommend you to download the example TSV or CSV import sheet which you can fill in with order information.

  3. Select the import type Create, click on the Choose Sheet button to upload our CSV or TSV file we filled in, and click on Import:

    That's it - your orders started importing. To track the progress, go to the Reports page, scroll down to the very bottom where you will see a history of your order imports and exports, and check the Status column:

    Once the import is finished successfully, the Status will change from Processing to Done and under the Failed column there will be no failed records found.

    If there are any failed items, click on the number and you will get a detailed explanation of what went wrong:


How to export orders via CSV

  1. Go to the Orders page. Click on the tab from which you want orders exported. If you want to export all orders, click on the All tab, if you want to export only shipped orders, click on the Shipped tab, and so on:

    If you want to export only a few orders, checkmark them first:

    If you want to export only very specific orders, you have to first filter them by clicking on Filter, and applying the filters you want. You can add multiple filters to narrow done the selection.

  2. Click on the Export button:

  3. A popup will appear where you first have to select the Export Template:

    There are currently two active templates:

    Standard - exports all order information

    No order items - we recommend using this template if you want to import this data to your carrier system as it excludes product information and exports only the details such as the address needed to deliver the packages.

  4. Once you have selected the export template, you need to choose which orders to export:

    • Choose Export All if you want to export all orders from the All or New or Shipped or Cancelled or Pending or Prepared or another order tab - just make sure you have clicked on the right tab before beginning order export

    • Choose Export Selected if you only want to export the orders that you have selected manually before the export

    • Choose Export Filtered if you applied the filters on your orders and want to export all filtered results

  5. Once all details have been selected, click on Export.

That's it - your orders started exporting. Go to the Reports page and scroll down to the bottom to track the progress of the export. Once the status says Done, the download link appears where you can get your export:


How to update orders via CSV

Before starting to update orders via CSV, please be aware of which information can be updated.

For the local orders, you can update all information except:

  • Order Number

  • Marketplace Credential ID

  • Order items

For the connected sales channel orders you can update all information except:

  • Order Number

  • Marketplace Credential ID

  • Order items

IMPORTANT NOTE: Since Multiorders checks and updates order information from your connected sales channel to Multiorders every 10 minutes, it will overwrite the changes you will make with CSV import in the following data fields:

  • Order Date

  • Comments

  • All Customer address information - to avoid marketplace overwriting your changed address info, please change it individually on every order. Just open the order find Shipping Address section on the right column and click on the cogwheel icon to make address adjustments:

  1. Go to the Orders page and click on the Import button:

  2. A popup will appear where we first recommend you to download the example TSV or CSV import sheet which you can fill in with updated order information:

  3. Select the import type Update, click on the Choose Sheet button to upload our CSV or TSV file we filled in, and click on Import:

That's it - your orders started updating. To track the progress, go to the Reports page, scroll down to the very bottom where you will see a history of your order imports, exports, and updates and check the Status column:

Once the updating is finished successfully, the Status will change from Processing to Done and under the Failed column there will be no failed records found.

If there are any failed items, click on the number and you will get a detailed explanation of what went wrong:

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