1. Go to Integrations and click on eBay integration under Add New Integration:

  2. A popup will open up where you have to select whether you want to manage orders or orders and inventory:

  3. Add a name to your integration to be displayed in Multiorders:

  4. If you have Multiple Warehouses enabled before integrating Ebay, you will see a dropdown option to select your default warehouse to which the stock will be uploaded.

    By putting a checkmark next to the Individual Warehouse stock you can choose the stock quantity of only your default warehouse to be displayed in your sales channels instead of the total quantity of the stock from all of your warehouses:

  5. Enter IOSS number if you have one and click Connect:

  6. A pop-up will appear asking you to log in to your eBay account:

  7. After you log in, click on Agree:

  8. You will now be re-directed back to Multiorders. When you go to Integrations, you will find eBay store under the Connected Integrations:

In the Status field inside the added Integration window, you should now see the status Import in progress. It might take up to 15-20 minutes to import your products depending on how many of them you have in your store.

When the status changes to Live, that's it - integration has been connected successfully and products have finished importing.


eBay order import time to Multiorders

After placing the order on eBay it takes 10-15 minutes for it to appear in Multiorders.

eBay product info update time

After changing product details on eBay such as SKU or product title it will take 48 hours for the updates to appear in Multiorders.

To expedite this process, go to Integrations, find eBay among your connected integrations, and press Import Now. This will trigger a full import for your whole store, this can be done once per day.

Products Listed via InkFrog:

If you have listings that were originally listed via InkFrog, you may experience price or stock updating issues. If you notice this please head to the Error Log and you may find a message like this:
"This operation is not allowed for inventory items: Inventory-based listing management is not currently supported by this tool. Please refer to the tool used to create this listing."

You will need to check with InkFrog on how to solve this restriction.

Mandatory Access Check:

While using Multiorders for a long time, you may notice that an error notification comes up saying that your eBay integration has errored. This can happen for a few reasons:

  1. You have disabled access for Multiorders manually.

  2. eBay disabled the credentials as an annual clean-up and security measure after a long time.

  3. You changed your account password. eBay will revoke all access granted automatically during this event.

If any of those events happened and you want to re-enable your store, simply go to the Integrations page and press Retry on the affected integration

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