Using FBA to fulfill non-Amazon orders (MCF)

Learn how to fulfill your multichannel orders by sending them to FBA automatically or manually

Updated over a week ago

What is Amazon MCF and how it works

In short Amazon MCF allows you to fulfill orders using your Amazon FBA stock for your personal sales channels.

For example, if you received an order on your Shopify or eBay store, you could log into your Amazon seller central account and manually create an FBA order for that customer. Once Amazon ships it you can then take that carrier info and update your Shopify orders with it.

Going through the manual steps mentioned earlier can be uncomfortable, takes extra time and leaves room for human error. With Multiorders you can partially or even fully automate this process, avoiding the previously mentioned problems.

Before this can be done you need to understand the setup process first.

Preparing Your Inventory

If you are interested in using the Amazon MCF feature, we can naturally assume that you plan on connecting multiple sales channels to Multiorders.

If you haven't already, please take your time to go over the guides for Integrating sales channels and Merging Products to sync your stock across all stores.

Product Merging Restrictions

  • When it comes to Amazon's FBA inventory and its use for MCF, you must be aware that it is only possible to merge different sales channels TO Amazon FBA listings. This is because Multiorders cannot influence FBA stock and it would cause conflicts during the merging process.

  • You cannot merge multiple FBA products to each other.

When you merge your sales channels inventory to Amazon FBA, the stock quantity that was available on the Amazon FBA listing will now be sent to your connected sales channel (i.e. Shopify or eBay). Once the products are merged like this, the stock can no longer be changed manually and Amazon will take care of all of the updating.

So for example, you have an Amazon FBA listing with SKU: PROD-FBA, you then merge your Shopify listing SKU: PROD-SHOP with that FBA listing. The two products are now connected and in sync. So if someone were to make an order on Shopify for SKU: PROD-SHOP you could fulfill it using the Amazon MCF feature, because the app now knows which product is which on each platform.

Enabling In - Progress tab

Amazon MCF shipments take time to prepare tracking information, unlike standard carriers. Because of this is it very important that you turn on the In-Progress tab when going to Settings - Shipping and scrolling down to the bottom of the page:

Once it's enabled the orders will stay in the In-Progress tab waiting for the shipping details update from Amazon.

Shipping with Amazon MCF

After you've merged your products you can now use two different ways to create Amazon MCF shipments.

Shipping Manually

Amazon MCF exists as a carrier option on the system like UPS or FedEx. Here you can choose whether you want to fulfill your order via standard carriers or Amazon MCF.

With Amazon MCF selected you can then choose what Shipping service to use. You can see the full list in the screenshot below:

With the service selected simply press Create Label:

Shipping Automatically

Before Multiorders can automatically ship your orders you need to merge the Amazon FBA inventory with your desired Sales channel. How to merge your products we have discussed in the Preparing Your Inventory section of this guide.

With that done, you now need to map shipping services found on your Sales Channel (I.E. Etsy, eBay) to the shipping services available via Amazon MCF.

You can do this by pressing on Settings and choosing Auto MCF from the list:

This will take you to the Auto MCF settings page. Here you can choose the sales channels for which you want to enable the Auto MCF feature. To do that simply click on a checkbox for any of the available sales channels.

Once you do that, a new menu will appear. On the left, you will find the sales channel whose orders you want to fulfill using Amazon MCF and all of the available shipping options below. On the right, you will find Amazon with its own available shipping options.

In the lower area, you now need to choose which sales channel shipping options are equivalent to what on Amazon. There are a few things to note.

The left side has a search bar above the services as some sales channels like eBay have a really large number of options.

Each shipping service has either (L) or (G) at the end. (L) means that the known service has been found on your account, (G) is for all shipping options that Multiorders has found across multiple sales channels.

Please Note: If a shipping option that you use is missing on the left menu, this is because there had been no orders previously registered on multiorders with that shipping service, to fix this we recommend creating a test order with that service and syncing said order with multiorders.

The actual mapping process is really simple. You click on the shipping options to choose them. Select the sales channel ones, then select to what Amazon MCF service they are equivalent to. Then press Map.

That's it. On the far right side, you will see your mapped services. Repeat this for all required services and all sales channels and you are done.

What happens now?

Whether you shipped the order manually, or an order has been synced in and your automatic MCF mapping triggered it to ship:

Multiorders will change your selected order status to In-Progress. This means that a shipment request has been created on Amazon MCF, but the original order on the sales channel has not been updated yet. It is done this way, because it can often take Amazon up to 1 day or more to prepare and ship your order.

But as soon as Amazon tells us that the order has been shipped we will update your original sales channel order with the tracking information that has been provided by Amazon and then change the order status to Shipped.

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